We will provide up-to-date comprehensible and legible service information to customers in the form of appropriate timetables and other literature. All of our information will be made available in large print, on audio cassette or in translation when requested.

This information may take time to produce and there may be a cost. We will outline both to you at your time of enquiry.

A Freephone telephone information service is available to customers between the hours of 0700-1900 Monday to Saturday: FREEPHONE 0800 919390

We will endeavour to give advance notice of all changes to fares as far in advance as possible and at least 14 days notice of changes to services. Information will be supplied to customers, on request, through the post. Notification will be displayed on vehicles, and at other information points.

Up to date timetable, route or frequency information is displayed at the majority of our bus stops.

Driving staff are supplied with timetable and fares information relating to the services operated by the company. When possible staff will assist in enquiries from customers.

In the event of substantial disruption of services, updated details will be passed to radio stations and other communications media.

Your Journey

We endeavour to ensure that 95% of our services depart within a window of "1 minute early/5 minutes late".
This standard is set by the Traffic Commissioner for all local bus services in England, Scotland, and Wales. Details of how to contact the Traffic Commissioner are included under the useful information section.
We will survey at least 200 journeys every four weeks to measure our performance against this standard. The results of our surveys will be posted on our web site: www.ipswichbuses.co.uk/performance.

Ipswich Buses has a policy for appropriate redress in cases where a customer's destination is delayed as a result of action within the companies control, (e.g. through breakdown of vehicle or vehicle off route). We aim to provide seats for all our customers, except for short duration journeys or at peak time when customers may be required to stand.
The buses will be equipped with up to date electronic ticket machines which allow us to keep track of our customers travelling patterns, plan services in line with demand, and check back if anything should go wrong.

Ipswich Buses will not run early, and whatever traffic congestion, road works or hold ups beyond our control there may be, we will do our utmost to minimise delays along the way.
We aim to operate all 95% of our services within a window of "1 minute early/5 minutes late".

General

Ipswich Buses has to operate in a commercialised, privatised industry.
We will charge fares which allow our Company to generate sufficient profits to recover costs in improvements to local bus services, whilst maintaining wages and salaries to retain and train our staff.
Fares will alter to reflect alterations in our cost base in order to maintain our financial objectives.
We will offer customers a choice to prepurchase travel at a discounted value.