Your Bus

All of our buses will have destination details at the front and a service number at the front, side and rear.
Our long term aim is to make our services accessible to the widest number of people and we identify seats near to the entrance, for the elderly and customers with mobility handicaps.
Central government has set our industry a target to operate all local bus services with fully accessible buses by the year 2014.

We intend to provide all our commercial services in Ipswich with fully accessible buses by the end of 2004; in addition, government want to see the average age of all buses to be a maximum of 8 years.
At present the average age of our fleet is 6 years and we will endeavour to maintain this, and lower it.
Our driving staff will have passed a vocational driving test (PCV licence) to ensure compliance with all legal requirements. On-going training includes Disability Awareness Training for all of our staff. Our drivers will be smart and clean in appearance, welcoming to customers, and will be identifiable in uniform as Ipswich Buses staff.

Value For Money

Ipswich Buses has to operate in a commercialised, privatised industry.
We will charge fares which allow our Company to generate sufficient profits to recover costs in improvements to local bus services, whilst maintaining wages and salaries to retain and train our staff.
Fares will alter to reflect alterations in our cost base in order to maintain our financial objectives.
We will offer customers a choice to prepurchase travel at a discounted value.

After Sales

If you should have any problem, query or suggestion arising from your journey, please contact:

Malcolm Robson, Managing Director,
Ipswich Buses Limited,
7 Constantine Road, Ipswich IP1 2DL.

Telephone: 01473 232600 or contact us via our web site: www.ipswichbuses.co.uk

It will always help if you can keep your ticket and send it as well. We promise to reply within 5 days to everyone who contacts us. We produce a form "How to complain effectively" which is available for you to give details of your complaint or comment. All complaints and other comments, whether made in writing, in person by telephone or email are recorded, investigated and dealt with by our Managing Director, whose details are listed above.
Following receipt of a complaint, a response will be sent within 5 working days, but if this is not possible, an acknowledgement will be sent and a response and further follow up as soon as possible.
If a complaint or enquiry subject is outside of Ipswich Buses' responsibility our response will include the name and address of the relevant organisation and, if appropriate, confirmation that the letter has been passed on.
Any customer holding a season ticket who is prevented from making full use of its validity will be considered for a refund in the form of a credit voucher on receipt of written application.
Our condition of carriage and company regulations are available to customers on request at the company's offices.