It is our aim to provide our customers with the bus service they require.
Our recent research has shown that our customers want the following from their bus service:
• a reliable service that operates at the time it is supposed to
• a clean, safe bus offering a value for money journey
• buses driven by smart, polite, well trained drivers.
This charter sets out the standards we, plus others, set our services to meet the expectations of our users. Where we fail to live up to our promises we advise you just what action you can take.

Useful Information
Ipswich Buses
Head Office and Depot 01473 232600
Timetable Enquiries 0800 919390
www.ipswichbuses.co.uk

For all national  enquiries regarding bus services around the country
0870 608 2 608
www.travelineeastanglia.co.uk

Other Operators
Ipswich Dial-a-Ride 01473 281194
First (Eastern Counties) 08456 020121
First (Eastern National) 01245 256151
Suffolk County Connections 0870 6082608
Rail Services National & Local 08457 484950
National Express 087005 808080

Traffic Commissioners
The Traffic Commissioners are responsible for ensuring that operators run services in accordance with their registered timetable and that buses are in safe and suitable condition. The Traffic Commissioner for the Eastern Area has agreed that our operational target of 95% of journeys within a 5 minute window is considered acceptable.

Their local office is:
Eastern Traffic Office, City House,
126-130 Hills Road, Cambridge CB2 1NP
Telephone: 01223 531070
www.vosa.gov.uk (opens a new window)