It is our aim to provide our customers with the bus service they require.
Our recent research has shown that our customers want the following from their bus service:
- a reliable service that operates at the time it is supposed to
- a clean, safe bus offering a value for money journey
- buses driven by smart, polite, well trained drivers.
This charter sets out the standards we, plus others, set our services to meet the expectations of our users. Where we fail to live up to our promises we advise you just what action you can take.
Please click here for our conditions of carriage.
Head Office and Depot 01473 232600
Timetable Enquiries 0800 919390
For all national enquiries regarding bus services around the country
0871 200 22 33
Ipswich Dial-a-Ride 08453 479379
Rail Services National & Local 08457 484950
National Express 087005 808080
The Traffic Commissioners are responsible for ensuring that operators run services in accordance with their registered timetable and that buses are in safe and suitable condition. The Traffic Commissioner for the Eastern Area has agreed that our operational target of 95% of journeys within a 5 minute window is considered acceptable.
Their local office is:
Office of the Traffic Commissioner
Eastern Traffic Area
Telephone: 01223 531070