It is our aim to provide our customers with the bus service they require.
Our recent research has shown that our customers want the following from their bus service:

  • a reliable service that operates at the time it is supposed to
  • a clean, safe bus offering a value for money journey
  • buses driven by smart, polite, well trained drivers.

This charter sets out the standards we, plus others, set our services to meet the expectations of our users. Where we fail to live up to our promises we advise you just what action you can take.

Please click here for our conditions of carriage.

Ipswich Buses
Head Office and Depot 01473 232600
Timetable Enquiries 0800 919390

For all national enquiries regarding bus services around the country
0871 200 22 33

Other Operators
Ipswich Dial-a-Ride 08453 479379
Rail Services National & Local 08457 484950
National Express 087005 808080

Traffic Commissioners

The Traffic Commissioners are responsible for ensuring that operators run services in accordance with their registered timetable and that buses are in safe and suitable condition. The Traffic Commissioner for the Eastern Area has agreed that our operational target of 95% of journeys within a 5 minute window is considered acceptable.

Their local office is:

Office of the Traffic Commissioner
Eastern Traffic Area
Shaftesbury Road
Telephone: 01223 531070


Thu 28th August 2014

Services 192 & 192H no longer operating

after Friday 29th August

Thu 28th August 2014

New timetable for service 98 & 202

Valid from September 1st

Tue 26th August 2014

Service 7, 12 & 13 diversions Sunday 31st August

Due to "Sky Ride"