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For comments, complaints or suggestions about our services. We use these comments etc. to monitor our performance and identify areas for improvement.

When we receive a complaint or comment we promise to respond as follows:

1. All complaints are forwarded to the Managing Director, Malcolm Robson and 'logged' into our system.
   
2. We will deal with all complaints, and a written reply will be sent within five working days.
   
3. If it appears that a reply cannot be sent within five working days, we will acknowledge the complaint within two working days, and will outline an expected likely timescale for a further response.
   
4. Where we fall short of the high standards we set ourselves, we will apologise, and where appropriate relevant compensation will be sent.
   
5. Where the complaint refers to another transport operators services, we will forward the details to them, with an acknowledgment to the sender.
   
6. A copy of our full complaints and comments procedure is available from the Enquiry Office, Tower Ramparts, Ipswich
   Bus Enquiry Line FREEPHONE 0800 919390