Customer Information – Coronavirus COVID-19

19th March 2020
Category: General News

As the Coronavirus COVID-19 continues to spread, we recognise and appreciate the increased uncertainty that this is causing. The situation has our fullest attention and the safety of our customers and colleagues is always our top priority.

What are Ipswich Buses Doing?

Our Management team are closely monitoring the current situation and taking advice from Central Government and industry bodies including the Confederation of Public Transport. Our priority is to protect the safety of our customers and our colleagues. In addition, we will continue to liaise closely with Central Government and Public Health England on any further steps we are required to take.

Are Buses Services Still Operating?

We recognise that many people still need to travel for essential reasons, and we will continue running our normal advertised timetables and service levels for the immediate future. If driver availability is significantly affected by the outbreak or there is a restriction placed on public transport operators by the government, then service levels will be reviewed. We’ll give you as much notice as possible and will update the local press and radio as well as our own social media sites.

How are you protecting your staff, such as drivers?

The safety of our colleagues and customers is our number one priority. We have implemented robust protocols to help stop the spread of the virus. We continue to remind all of our colleagues of the importance of hygiene good practice and, working with key suppliers, we are introducing additional cleaning materials across all of our sites. In addition, as with the main customer touchpoint areas, we are also increasing the frequency of cleaning within driver cabs and other areas our staff come into greater contact with.

Bus Cleaning & Hygiene

Ipswich Buses are maintaining our existing, rigorous cleaning regime, but we have enhanced the cleaning of the parts on buses that people touch most, such as hand poles, bell pushes and inside the driver cabs. We have also issued all of our staff with extra PPE including gloves and hand sanitiser as well as reminding all employees regularly to follow Public Health England’s advice of washing their hands regularly.

What Can You Do?

We are urging all customers and employees to continue following Public Health England’s advice related to coronavirus, which is available at and follow this advice:

  • Before and after travelling, wash your hands with soap and water for at least 20 seconds, or use hand sanitiser if soap and water are not available. Find information about how to wash your hands effectively on the NHS website.
  • Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough and sneeze.
  • If you have a high temperature or a new, continuous cough, stay at home and do not travel.
  • If you normally pay with cash, switch to using contactless payment or download our free mobile phone APP to purchase bus tickets on your mobile phone.

Customer Helpline 0800 919 390



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