Download Our New App
Ipswich Buses are very excited to be working with UrbanThings on creating our own Ipswich Buses app which will be available to download FREE from the 17th November 2019 through the Google Play and Apple stores.
There are some fantastic features that we know our passengers will love and find very useful such as:
- Real Time bus information
- Purchase multi journey tickets such as Adult and under 20’s 10 trip, 7-day, 28-day, 6 month and Annual passes
- Receive service alerts
- Access timetable and map information
- Search and Plan your journey
- Find your stop
- Gift a ticket to someone else
The app will help with boarding time on our buses, all passengers have to do is download it from the app store, register with an email address, purchase their desired ticket then board the bus with their smartphone and scan the QR code on the ticket machine, wait for a beep then all done.
We are also happy to announce that we are freezing our current multi journey fares until 31st December 2019 on the app, so users will receive a discounted fare until this time.
Under 20’s aged 16 -19 will still need to show the driver either an Ipswich Buses ID card or Suffolk County Council Endeavour card when using the App on the bus.
Gift a ticket
One of the special features that the app has is the ability to gift a ticket to someone else. This is great for parents, guardians and social workers as they will be available to purchase a ticket for their Children or people within their care. This will be an easier, faster and better experience for our passengers.
Scan the QR code below to get a direct link to your App store!
1. In-App Support
Users can go to the menu in the app and tap the ‘menu’ icon -> then tap ‘Help and Support’. This will then open up a window for users to begin their support request.
2. Email Support
Users can directly email firstname.lastname@example.org to initiate a support request.
3. Web Support
There is also have a support web page, which is at https://ipswich.support.ticketless.travel where users can enter details of their problem.