Have a question?

Please see the information below on popular questions to Ipswich Buses. If you cannot find what you are looking for please call our Enquiry Office during office hours on 0800 919390.

  • What are the fares and prices for tickets?

    All our fares and pricing information can be found on our Tickets page.

  • New Bus numbers/services:

    Service 19 has been replaced by the new service 7. Please note this new service 7 will not stop at Stratford Road and the Anglia Retail Park

    Service 6A has been replaced with service 6

    Service 6 has been replaced with service 2

  • Where is the X5 service?

    The X5 service has been renamed to Route 5. (Effective from 18th Feb 2018)

  • What bus... goes to...

    Hospital – Route 5 (Previously X5) is the quickest bus to the hospital from Tower Ramparts.

    Copdock Tesco – Service 13 is the quickest bus from Tower Ramparts.

    For all other Routes please either see our Network Maps for more details or the Journey Planner which also gives departure and arrival times.

  • How do Smartcards work?

    Smartcards are pre-paid cards available on routes 20 and under that can be used to save money when you are planning on making multiple journeys.

    You can get your Smartcard from our Enquiry Office in Tower Ramparts.

    To add credit to your Smartcard pay in our office, or for 7 day, 28 day and 10 trips you are also able to top-up using cash on the bus.

    When you get on the bus place your Smartcard on the ticket machine plate to register your fare purchase.

    Read More

  • Do I need ID to travel?

    You only need to bring ID if you are aged 11-19 and planning on using our child fares available to the under 20s.

    Aged 11 – 19?
    Good news you can still get our great value child fare, to get this discount you will need to have photo ID to show the driver. Please remember that we accept any of the following as forms of ID: Ipswich Buses ID card, endeavour card, provisional/ full driving licence and original passport (no photo copies). The driver has the right to refuse travel and ask for an adult fare to be paid if you do not show the correct form of ID when asked.

  • Where do I redeem my credit vouchers?

    Credit vouchers are given on our buses if you do not have the exact fare for your journey.

    You can redeem your credit vouchers for cash at the Enquiry Office at Tower Ramparts, or you can use it as payment towards your next journey. Just show the credit voucher to the driver before you put it in the hopper.

  • What age does my child have to start paying on this bus?

    When your child turns 5 years of age.

  • Can I bring my dog/pet on the bus?

    There is no fare for guide dogs or well behaved dogs on leads.

    Some other pets are permitted to travel on our buses, as long as the following conditions are met:

    At all times the dog is accompanied, on a short lead and kept under proper control; the dog is not deemed by the driver to be ‘dangerously out of control’, defined by the law as injuring a person or behaving in a way that makes a person worried it might injure them; is not a ‘banned’ breed of dog as defined by the Dangerous Dogs Act 1991.

    15.2 Only one dog is permitted on either the lower or upper deck of a bus at any one time, except for the purpose of boarding or alighting the bus, and must not be allowed to sit on the seats at any time.

    15.3 Guide dogs/assistance and working dogs accompanying registered disabled persons will be carried free of charge. Guide and Assistance dogs are identifiable by their coloured coat or harness (Guide Dogs may have their harness removed prior to boarding services for the dog’s safety). All other dogs will be charged a standard fare in accordance with our published faretables.

    15.4 Dogs brought onto the bus will be the responsibility of the person accompanying the dog who will be liable for any damage, loss or injury arising from its presence on the bus.

    15.5 Birds in cages, cats and other small animals carried in a passenger’s lap will be allowed to travel free of charge.

  • Where do I get my bus from?

    You can find your bus stop by viewing our Maps page. To search for your departure and arrival locations please use the Journey Planner.

    If you want to talk to us about your route please phone our Enquiry Office during office hours on 0800 919390 and one of our friendly staff will be happy to help.

  • What time does the family ticket start? How much does it cost?

    Family tickets are valid all day every day with no time restrictions.

    All day family tickets are only £5 in Town or £15 across the town and country network.

    They are valid for 2 adults and upto 3 children or 1 adult and upto 4 children.

  • What bus can I use my Smartcard on?

    You can use your smartcard on all town services and bus stops.

  • I have left my bag on the bus, where is the lost and found?

    Any items left on the bus will be stored at our Enquiry Office at Tower Ramparts. To reclaim please either visit us in our offices or contact us on 0800 919390 during office hours.

  • Can I smoke?

    To provide a clean, healthy and safe environment for all customers and to comply with the law Ipswich Buses operates a No Smoking policy on it’s vehicles.

    Electronic “vaporizing” devices are also not permitted.

  • Can I vape on the bus?

    To provide a clean, healthy and safe environment for all customers and to comply with the law Ipswich Buses operates a No Smoking policy on all our vehicles, including electronic “vaporizing” devices.

  • Can I take food on the bus?

    Ideally, we would prefer you not to eat or drink on the bus, as it can cause a mess. Hot food, or food with a strong smell, is only allowed on board if fully wrapped.

  • Can I take paint onto a bus?

    Our passengers are welcome to carry liquids/paints as long as it is in a sealed container placed within another bag.

Customer Helpline

If you need further information or help please call our helpline:

0800 919 390

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