Reminder – Face Coverings

2nd January 2021
Category: General News

Facial Coverings

Following several recent incidents where our drivers and customers have been verbally or physically assaulted by other passengers or members of the public we would like to remind all customers that from 15th June 2020 it became mandatory in England for all passengers to wear a face covering when using public transport.

It may not always be possible to adequately social distance on public transport, for example on busier services and at busier times of day. It is for these reasons that the government has mandated that you wear a facial covering.

Unless you have a valid reason that makes you exempt, If you do not wear a face covering you will be breaking the law and could be fined.

If I am exempt, how do I let the driver know?

If you have an exemption and you are unable to wear a face covering please be prepared to inform the driver and show one of the following:

  • a Face Mask exemption card which can be obtained from our Travel Shop in Tower Ramparts Bus Station
  • government issued exemption card (phone or printed)
  • Wearing a Sunflower Lanyard
  • Using your mobility or disabled bus pass, which registers on the ticket machine and the driver can see you are exempt

If you do have a valid exemption from wearing a face mask then maybe you should ask yourself that with your medical condition should you be mixing with large groups of people in the midst of a global pandemic, and if your journey is not necessary then maybe you should not travel or try to travel at less busy times.

If you are not wearing a face covering and cannot show the driver any of the above then you will not be permitted to travel and you will be asked to leave the vehicle. 

If you refuse to leave the vehicle or become aggressive to our driver or other passengers then we will call the police.

We are sorry if this seems harsh but the safety our staff and our customers is paramount.

If you have genuinely forgotten your face covering then please ask our driver for a complementary face covering which will be given to you in a sealed plastic bag. Please remember to take your face covering with you when you leave the vehicle and make sure you dispose of used face coverings safely.

Who is exempt from wearing a facial covering?

There are some circumstances where people may not be able to wear a face covering. Please be mindful and respectful of such circumstances, noting that some people are less able to wear face coverings, and that the reasons for this may not be visible to others.

This includes (but is not limited to):

  • children under the age of 11 (Public Health England does not recommend face coverings for children under the age of 3 for health and safety reasons)
  • people who cannot put on, wear or remove a face covering because of a physical or mental illness or impairment, or disability
  • where putting on, wearing or removing a face covering will cause you severe distress
  • if you are speaking to or providing assistance to someone who relies on lip reading, clear sound or facial expressions to communicate
  • to avoid harm or injury, or the risk of harm or injury, to yourself or others ‒ including if it would negatively impact on your ability to exercise or participate in a strenuous activity
  • police officers and other emergency workers, given that this may interfere with their ability to serve the public
  • people who need to take their medication

You may be asked to remove your facial covering if asked to do so by a police officer or other relevant person.

We would like to thank the majority of our passengers who abide by the rules and are respectful to our drivers and other customers and thank you for your continued support during these difficult times.

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