We are looking for a Confident
and Enthusiastic person to join our team.
Working in the travel office at Tower Ramparts, you will be the first point of contact for customers with bus
and fare inquiries. You will be part of a team working to keep customers happy
and informing them about any bus changes, where to get a bus from and what time
The hours are full time a min of 36 hours a week, main days to work will be Monday- Friday 07:45- 5:45 and every
Days off will be a Sunday and one
day off during the week.
Full training will be provided
Answer internal/external incoming calls
Extending Bus Tickets
Taking payments for travel tickets
Completing Admin Duties
Dealing with customer Inquiries
The successful candidate will have a friendly
and confident manner, good customer service skills.
Knowledge of Ipswich would be advantage but training will be provided, you
would need to have a good telephone manner as we get a lot of calls about bus
times and routes.
Excellent communication skills face to face or by telephone
Numeracy & Literacy Skills
Good knowledge of Microsoft office and Excel packages
Excellent customer service
This role will suit someone who is keen to progress and doesn’t mind working in a busy shop environment. Able to start
Ability to work independently and as part of a team
Be able to use own initiative
Ability to multi-task
Please send your CV and Covering letter to email@example.com or
pop into the travel shop at Tower Ramparts to pick up an application form.