Have a question?
Please see the information below on popular questions to Ipswich Buses. If you cannot find what you are looking for please call our Enquiry Office during office hours on 0800 919390.
Q
What are the fares and prices for tickets?
A
Please see the information below on popular questions to Ipswich Buses. If you cannot find what you are looking for please call our Enquiry Office during office hours on 0800 919390.
Q
New Bus numbers/services:
A
Service 19 has been replaced by the new service 7. Please note this new service 7 will not stop at Stratford Road and the Anglia Retail Park
Service 6A has been replaced with service 6
Service 6 has been replaced with service 2
Q
What bus... goes to...
A
Hospital – Route 5 (Previously X5) is the quickest bus to the hospital from Tower Ramparts.
Copdock Tesco – Service 13 is the quickest bus from Tower Ramparts.
Q
How do Smartcards work?
A
Smartcards are pre-paid cards available on routes 20 and under that can be used to save money when you are planning on making multiple journeys.
Q
Aged 16 – 19?
A
Good news – you can still get our great value child fare, to get this discount you will need to have photo ID to show the driver. Please remember that we only accept either the Buses ID card or an Endeavour card as valid forms of ID.
Q
What age does my child have to start paying on this bus?
A
When your child turns 5 years of age.
Q
Can I bring my dog/pet on the bus?
A
There is no fare for guide dogs or well behaved dogs on leads.
Some other pets are permitted to travel on our buses, as long as the following conditions are met:
Q
Where do I get my bus from?
A
You can find your bus stop by viewing our Maps page. To search for your departure and arrival locations please use the Journey Planner.
Q
What time does the family ticket start? How much does it cost?
A
Family tickets are valid all day every day with no time restrictions.
Q
What bus can I use my Smartcard on?
A
You can use your smartcard on all town services and bus stops.
Q
Can I smoke?
A
To provide a clean, healthy and safe environment for all customers and to comply with the law Ipswich Buses operates a No Smoking policy on it’s vehicles.
Q
Can I vape on the bus?
A
To provide a clean, healthy and safe environment for all customers and to comply with the law Ipswich Buses operates a No Smoking policy on all our vehicles, including electronic “vaporizing” devices.
Q
Can I take food on the bus?
A
Ideally, we would prefer you not to eat or drink on the bus, as it can cause a mess. Hot food, or food with a strong smell, is only allowed on board if fully wrapped.
Q
Can I take paint onto a bus?
A
Our passengers are welcome to carry liquids/paints as long as it is in a sealed container placed within another bag.
Q
Why are we removing credit vouchers?
A
We want to make boarding the bus as quick and easy as possible.
Q
Why do you not give cash refunds on your Town services?
A
For the safety of our drivers and to improve boarding times for our passengers, we will no longer give out cash refunds.
Q
Can I get my money back from my credit voucher(s) after the 28th April 2019?
A
No, you will not be able to redeem any credit vouchers back in the Enquiry Office, or on any of our services, after the 28th April 2019.
Q
Will the driver give out change on the bus?
A
No, the drivers will not give out any cash refunds or credits vouchers if you pay too much for your fare on the Town buses on services 1 to 16 from the 31st March 2019
Q
Can I still use cash on the bus?
A
Yes, you can still use cash on the bus. We do ask that you use the exact fare as no cash refunds or credit vouchers will be issued. For example, if your fare is £1.60, and you put £2.00 into the hopper you will not receive a 40p cash refund or a 40p credit voucher.
Q
What other ways can I pay for my fare?
A
We offer great value products to make travelling on our buses quicker and easier. Did you know that you can pay for your single, transfer, returns, day and family tickets with contactless payment on board all our buses?
For passengers that don’t use our buses as frequently, we offer a 10 -trip smartcard card which has no expiry date – each time you do a journey it will take a trip off. For our more frequent passengers we offer, 7-day, 28-day, 6-months and annual passes, which allows you to travel on an unlimited basis for the selected period of time. See our Tickets page for more information.
Q
What happens if I don’t have the correct fare?
A
Please refer to our conditions of carriage.
