Privacy Policy


This privacy policy explains how we use any personal information we collect about you when you use our products and services.

What information do we collect about you?

When you use one of our smartphone apps to purchase tickets or travel, our authorised data processor collects and processes some personal data on our behalf in order to manage the ticketing and travel experience.

A list of what data is collected, how it is used and how you may opt out is detailed in their privacy policy at this web address.

Comments and Complaints

If you have a complaint about the way in which we have stored or processed your personal data, we would encourage you to contact us in the first instance so that we can work with you to resolve this.  You also have the right to contact the Information Commissioner’s Office.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page.  This privacy policy was last updated on 8th November 2019.

How to contact us

Please contact us if you have a question about our privacy policy or information we hold about you:

By email

By post

Or write to us at:  Ipswich Buses Ltd, 7 Constantine Rd, Ipswich, Suffolk, IP1 2DL

Dan Bassett

Managing Director