Safer Travel Guidance from Thursday 24th February 2022

We're doing everything we can to make our network safe, clean and reliable.

Further to the recent announcement by the prime minister all COVID restrictions will end in England on Thursday 24th February 2022.

Although it will no longer be a legal requirement to wear a face covering when traveling on our buses or using our interchange points we strongly advise all of our customers to continue wearing a face covering unless you have a medical reason for not wearing one. 

We appreciate that some customers may not be able to wear or choose to wear a face covering and would like to remind everyone that not all disabilities or illnesses are visible so therefore we ask everyone to be kind and respectful to each other.

Our drivers will continue to carry a small supply of disposable face masks, so if you would like to wear a face covering and have forgotten your own, please ask our driver.

When traveling on our buses you can also help to keep yourself and others safe when you use the hand sanitiser when you board and alight our buses, try to sit in a forward-facing seat and keep windows open in the vehicle to help maximise airflow.

Our drivers will still be sat behind a plastic screen to minimise the risk of transmission between of staff and customers, and all drivers are temperature checked each day before they start work. Our staff also have access to lateral flow tests that give a negative or positive COVID result within minutes if there is any concern that they maybe experiencing COVID symptoms.

Behind the scenes we will still be carrying out our enhanced level of cleaning which includes the daily wiping of all touch points and the weekly fogging of our buses with antibacterial fog.

Please Remember Our 3 Easy Steps When Planning Your Journey:

  • Allow More Time– Plan your journey in advance as your journey may take longer than normal and you must allow sufficient time if your journey involves changing buses or on to different forms of transport.
  • Check Your Bus– Use our Capacity Checker to see how quiet or busy your bus may be, which is available on the Ipswich Buses app. We encourage you to wait for a later bus if you feel you cannot keep your distance from other people. You may consider getting on or off the bus at the previous or next stop, if it is quieter.
  • Stay Safe– Follow government guidance and the onboard signage when traveling on Ipswich Buses including paying by contactless or the Ipswich Buses App if you can.

You can also find out how you can keep yourself and others safe by watching our on bus and school bus safety films at the links below.

We would like to thank all of customers and staff for their continued support and understanding during these unprecedented times.

We will continue to keep our travel advice under review.

For further information or advice please contact our customer service team by emailing, calling 01473 344800 or popping into our travel shop in Tower Ramparts Bus Station